Account and privacy
Delete your Fidelect account
Customers can request deletion from the Fidelect mobile app. Invited Fidelect Driver and other business-managed users can request deletion by email. We verify requests before deletion is completed.
Customer account deletion in the app
- Open Fidelect and sign in to the account you want to delete.
- Open Profile, select the Account tab, then choose Delete account.
- Review the deletion summary and request deletion.
- Open the confirmation email from Fidelect and confirm the request.
You may cancel a confirmed deletion request from the Account tab at any time during the 30-day grace period.
Driver account or can’t access the app?
Email us from the address associated with your Fidelect account. Invited drivers should also name the restaurant or organization that invited them. Include “Account deletion request” in the subject and the name shown on your account. We may ask you or the participating business to verify ownership and authority before processing the request.
Email [email protected]What is removed or anonymized
- Your customer profile and access to participating loyalty programs
- Direct profile details such as your name, email, phone number, address, date of birth, preferences, and notes
- Personal achievements, streaks, leaderboard entries, referral code, and active deletion or unsubscribe tokens
- Active sessions are revoked as soon as you confirm deletion
- For invited drivers: the driver profile, device push tokens, saved preferences, and active access to participating organizations
What may be retained
Transaction, redemption, order, delivery, location, and proof-of-delivery records may be retained or anonymized where the participating business or Galvn has an operational, fraud-prevention, tax, accounting, safety, dispute-resolution, or other legal obligation. Retained records are not used to market to you.
For more information, read our Privacy Policy.