Delete your Fidelect account.
You can delete your account at any time, from the app or on the web. Here's how, and what happens to your data.
In the app
- Open Fidelect and go to Account.
- At the end of the page, choose Delete your account.
- Type your email, then confirm with your password and your two-step code if it's on. With Google or Apple, you confirm with them instead.
On the web
- Open Fidelect in your browser and sign in.
- Go to Account, then Sign-in and security.
- Choose Delete your account, type your email and confirm.
What's deleted
- Your login and every way you sign in.
- Your links to every place: their cards, points, bookings and messages no longer show for you.
- You're signed out everywhere, and this can't be undone.
What businesses keep
- Each business keeps its own records of your visits, purchases and payments, as it needs them to keep its accounts.
- They can no longer reach you through Fidelect.
If you own a business
Transfer your business to someone else or close it from the business web first. Then you can delete your account.
If you deliver for a restaurant
Go offline and finish or return any delivery you have first. Your driver details (name, phone, vehicle, plate and photo) are deleted with your account; restaurants keep their records of past deliveries.
Can't sign in?
Choose Forgot password on the sign-in page to get back in, then delete your account. If that doesn't work, contact us.
Still need help?
Write to us and we'll take it from there.