Pickup
Promise a time, prepare the order and make readiness clear to staff and guests.
Restaurants
Keep every order moving and every guest connected.
Bring menus, ordering, kitchen progress, pickup, delivery and dine-in service into one operating flow built around the guest.
- A menu that tells the truth
- Respect location, schedule, modifiers and sold-out items.
- A queue for every team
- Keep acceptance, preparation and handoff visible.
- One guest relationship
- Connect orders, visits and loyalty when enabled.
The service flow
One live path from menu to guest.
Give each team the status and next action it needs while guests receive a clear, consistent view of their order.
- 01
Offer
Show the right menu, availability and times for each location.
- 02
Confirm
Accept or reject the order and set an honest promised time.
- 03
Prepare
Route items to stations, fire tickets and keep progress visible.
- 04
Hand off
Complete pickup or coordinate delivery through proof and settlement.
One operation, several ways to serve
Each service model gets the flow it needs.
The operation stays connected without forcing pickup, delivery and the dining room into the same generic queue.
Delivery
Manage eligibility, driver capacity, assignment, progress and proof.
Dine-in
Run tables, courses, QR orders, transfers, split checks and closeout.
Reservations
Coordinate availability, allocations, waitlists and walk-ins.
Restaurant intelligence
See where service slows or margin slips.
Connect timing, demand and kitchen reality to decisions the team can act on.
- How long do acceptance, preparation and delivery take?
- Which dishes and modifiers are ordered most often?
- Where are waste or stock constraints affecting sales?
- Which menu items stay healthy after ingredient cost?
From first order to regular
Keep the guest relationship after the handoff.
Connect known guests to their order and visit history, then add loyalty, referrals and relevant follow-up when those capabilities are enabled.
- Let guests follow active orders and review past ones
- Recognize regulars from a connected visit history
- Keep communication trustworthy when ordering pauses or items sell out
Available through controlled pilots
See Fidelect around your service model.
Walk through your menu, kitchen, handoff and guest journey with your locations and operating model in mind.